Shipping policy

Shipping Policy

Thank you for shopping with GRANT. We are committed to processing and shipping your order as quickly as possible.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Most orders are processed within 6–7 business days after payment is received.
  • During holidays, promotions, or high-demand periods, processing times may be longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods

We ship using trusted carriers such as:

  • UPS
  • USPS

The shipping carrier may vary depending on your location, package size, and selected shipping method.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and dimensions

Any available free shipping promotions will be clearly displayed during checkout.

Tracking Your Order

Once your package ships, you will receive an email containing your tracking number.

Shipping Restrictions

Some products may not be available for shipment to certain locations due to carrier restrictions or applicable regulations.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

If an incorrect address is provided and the order has not yet shipped, contact us immediately.

Once an order has shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, GRANT is not responsible for lost or stolen packages.

If you believe your package is missing:

  • Check around your delivery location.
  • Ask neighbors or household members.
  • Contact the shipping carrier.
  • Reach out to us if additional assistance is needed.

Damaged Shipments

If your order arrives damaged:

  1. Take photos of the package and product immediately.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos so we can assist you.

Delays

Shipping times are estimates only.

We are not responsible for delays caused by:

  • Severe weather
  • Carrier service interruptions
  • Customs processing
  • Natural disasters
  • Other events outside our control

Contact Us

If you have any questions regarding shipping, please contact us:

Email: customerservice@grantproducts.com

Business Hours: Monday–Friday

We appreciate your business and thank you for choosing GRANT