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Returns & Exchanges will be accepted on select products purchased from our website or through our Retail Sales Team within 15 days of purchase for a full refund minus a 15% restocking fee. Any shipping fees collected during the original purchase will not be refunded. Product condition must be new, unmounted and in original packaging. If products have been mounted, installed, altered, or worn, they will not be eligible for return or exchange. Return shipping cost to MW Company is the responsibility of the customer. For product exchanges, customers outside of the 48 states will be charged quoted shipping rates for replacement product.
*Forged wheels, custom or customized products, discontinued and final sale items not eligible for return or exchange.
Have a question about a return,Contact us or email us at customerservice@grantproducts.com ,we would be happy to help.
Online and Direct Purchases:
Please email us at customerservice@grantproducts.com and include your full name, order number or PO, item you wish to return, reason for return, and if you want a refund or exchange or call our customer service team at 1-800-952-6947 to receive the required Return Authorization Number. Returns or exchanges sent to GRANT Company without proper return authorization documentation will be disposed of. Wheels or steering wheels that have been mounted, have customer damage or are returned in the wrong packaging will not be issued a refund or credit. For exchanges, replacement order must be placed at the same time as the Return Authorization is issued. Exchanged product will not be shipped until returned product has been received and inspected. In the event that a refund is owed, the refund will be processed after the returned product has been inspected. GRANT must receive product within 15 days of the RMA issue date.
Dealer / Distributor Purchases:
Must be processed through the authorized dealer or distributor you purchased from.
Items are not eligible for return.
If you have questions regarding our policy, returning product, or the status of a return authorization, please contact 1-800-952-6947 or customerservice@grantproducts.com
Warranty Process: For information on warranty information click here.
All products shipped are guaranteed to be free from manufacturer’s defects. If your order arrives with a manufacturer defect, please contact our Customer Service team at
1-800-952-6947 or customerservice@grantproducts.com for replacement.
Contact
Address:
1900 Billy Mitchell BLVD building C suite E, Brownsville Texas 78521, United States.
Phone:
1-800-952-6947